Danish challenger bank Lunar has implemented a generative AI-powered chatbot to manage up to 75% of customer inquiries. This development is part of Lunar’s ongoing effort to enhance customer support and improve operational efficiency as it scales its services across markets.

Improving Customer Service with AI Technology

The new chatbot uses generative AI to handle a variety of customer questions, ranging from routine banking inquiries to more detailed account-related issues. By automating a significant portion of customer interactions, Lunar aims to provide quicker responses while freeing up human agents to address more complex matters.

This initiative reflects the bank’s commitment to leveraging technology to meet customer expectations for efficient, accessible support.

Enhancing Operational Efficiency

Integrating generative AI into its support operations enables Lunar to scale its services while maintaining high service quality. With the chatbot handling the majority of inquiries, the bank’s support team can focus on resolving specialized or high-priority cases.

“Our AI-powered chatbot is designed to improve the overall customer experience by providing fast and accurate responses to common queries,” said [Spokesperson/CEO Name], CEO of Lunar. “This approach also allows our team to dedicate more time to customers who need personal assistance.”

About Lunar

Lunar is a digital-first challenger bank based in Denmark, offering a range of banking services through its mobile app. Focused on innovation and customer experience, Lunar continues to explore new technologies to make banking simpler and more efficient for its users.